1. Introduction

• We value and respect user privacy
• This policy explains how data is handled across our website and coworking services
• Updates can be made at any time - continued use constitutes acceptance
• Effective Date: March 31, 2026

2. Types of Information We Collect and Use

• Personal details (name, email, phone, billing address)
• Booking and service-related information (membership tier, access times)
• Technical and usage data (IP address, browser type, pages visited)
• CCTV footage and access logs from physical space

3. How We Collect Information

• Directly from users (registration forms, booking requests)
• Through communication (emails, phone calls, support tickets)
• Automatically via cookies, server logs, and analytics
• In-person via CCTV and access control systems

4. How We Use Your Information

• To manage bookings, payments, and membership services
• To process payments securely through trusted gateways
• To communicate important updates, invoices, and promotions
• For marketing purposes (with opt-out option)
• To improve services through usage analytics
• To ensure security and prevent fraudulent activity

5. Sharing of Information

• With service providers (payment processors, hosting, email services)
• With legal authorities if required by law or court order
• Within website internal systems for service delivery
• Business partners only when necessary for service fulfillment
• Never sold to third parties for marketing

6. Cookies & Tracking Technologies

• Essential cookies for website functionality and login sessions
• Analytics cookies (Google Analytics) for usage patterns
• Marketing cookies for personalized content and retargeting
• Users can disable cookies via browser settings
• Cookie consent banner displayed on first visit

7. Children's Privacy

• Our services are not directed to children under 13 years old
• We do not knowingly collect personal information from minors
• COPPA compliant - parents can request child data deletion

8. Data Security

• Industry-standard measures including encryption and firewalls
• Secure servers hosted in United States (AWS/Google Cloud)
• PCI DSS compliant for payment processing
• Regular security audits and employee training
• No system can guarantee 100% security

9. Data Retention

• Data stored only as long as necessary for service/legal purposes
• Financial records retained for 7 years per IRS requirements
• CCTV footage kept for 30 days maximum
• Inactive accounts may be deleted after 2 years

10. User Rights

• Access: Request copy of your personal data
• Correction: Update inaccurate information anytime
• Deletion: Right to request data removal (subject to legal retention)
• Opt-out: Unsubscribe from marketing communications
• Contact [email protected] to exercise rights

11. Changes to Privacy Policy

• Policy may be updated at any time to reflect service changes
• Material changes will be communicated via email
• Updated policy effective immediately upon posting
• Continued use after changes constitutes acceptance

12. Contact Information

• Illinois Offices
• 2E Rollins Road, Round Lake Beach, IL 60073
• Email: [email protected]
• Phone: +1 708-328-6404